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How can we help?
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FAQs
Select a category below to see answers to frequently asked questions.
Where do you ship?
Orders will only be shipped to valid street addresses within the contiguous 48 states of the United States of America or the District of Columbia. • We do not ship to Hawaii, Alaska, and all military APO, AFO and military bases. • We are unable to ship to P.O. Boxes.
How long will it take to get my order?
Orders are typically delivered within 5 - 8 business days. Actual delivery time depends on shipping distance and may vary. Delivery to some remote addresses may require up to 2 additional days.
Why was my credit card sharged more than the purchase amount?
During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, I would be happy to connect you to a member of our Braun Customer Care team. If no one is available, you can also email us!
What is the return policy?
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy: Click here to read full return policy in Shop Policy. https://us.braun.com/en-us/store-policy Key points about the policy: • You must have purchased the item from us at shop.braun.com or us.braun.com. If purchased at a retail store or other online shop, you must return the item to them. • All returns must be approved by our Customer Care team. • All returns must be requested within 30 days of purchase. • All returns must be unopened and in original packaging (unless the item was received by you in a defective or damaged condition).
What are the differences in the shavers?
Series 3 is the entry-level shaver we have, and they provide a clean & close shave and can also smooth your skin. Series 5 has Easy Clean which enables you to rinse the shaver clean without taking it apart. It also introduces AutoSense Technology, which detects your beard and adapts power necessary to cut beard hairs. Series 6 adds to AutoSense Technology by giving SensoFlex, a 20 degree pivoting head to maintain better contact with skin allowing more efficiency. Series 7 continues to have AutoSense Technology and builds on that with an even more flexible head called the 360 Flex, which pivots 20 degrees front to back and 10 degrees side to side. Series 8 moves AutoSense Technology forward with increased power for an easier shave. Series 9 is Braun’s Best Shaver with its 4 + 1 Pro Head, utilizing AutoSense Technology and providing the fast and comfortable shave Braun has to offer.
What are the differences between the epilators?
Here is a summary of the key differences to help you decide which Braun epilator is right for you.
How long should a Braun product last?
Our expectation is that our appliances should last at least 3-5 years depending on how often they are used. Most of our products have a 2-year warranty starting at the date of purchase. Would you like to learn more about our warranty? IF YES: We honor a 2-year warranty for most Braun products. The warranty begins on the date of purchase. We cover any defects resulting from faulty materials or workmanship free of charge by either repairing or replacing the appliance at our discretion. To obtain service within the warranty period, hand in or send the complete appliance with your sales receipt to an authorized Braun Customer Service Center (address information available online at https://braun-us.infotip-rts.com/Home.xhtml?Action=ChgSp&Lg=us) IF NO: Is there anything else I can help you with today?
Will I need to buy a new cutter?
A Braun shaver foil and cutter should last up to 18 months, depending on: your shaving method, your beard type, good cleaning, and maintenance of the foil/cutter cassette.
How long should my battery last?
Generally, the battery in a Braun shaver should last between 3 to 5 years if you use and care for the shaver properly.
How do I change the battery in my device?
We recommend that any battery replacement be performed at one of our Authorized Service Centers to ensure that your shaver is returned to its optimal shaving performance by a qualified technician. Visit www.service.braun.com to find details of your closest Braun Authorized Service Center.
Are Braun products waterproof that I can use them in the shower or bath?
All Braun shavers are watertight which means the shaver head can be rinsed under running water for easy cleaning. However, ONLY Braun shavers that are specifically designated as Wet & Dry (W&D) models can be used in the shower or bath. The Wet & Dry models have an automatic shut-off mechanism to ensure the appliance works only when the cord is not plugged in, meaning there is no risk of electric shock. Seeing is believing right? Check out this video to see how seriously our engineers take their testing! VIDEO https://www.youtube.com/watch?v=3WUVb2DkDk8
What does CC, CS or S mean on the Braun product descriptions?
• “cc” models indicate that the shaver comes with a Clean & Charge station. • “s” or solo models indicate the shaver comes with a charger only and does not include the Clean & Charge station. • “Wet & Dry” is indicated on some models and it means the shaver can be used in the shower. • "cs" models indicate that the shaver comes with a charging stand.
How to remove facial hair with a face epilator?
How do I use my IPL?
Here are some simple steps on how to use Braun Silk-expert Pro: Step 1: Remove all visible hair in the area you wish to treat with your preferred hair removal method. If desired, the Braun Silk-expert Pro includes a Venus razor for easy surface hair removal. Ensure there is no hair remaining above the surface of the skin. Then pat your skin dry. Step 2: select the standard head or the precision head depending on the size of the area you wish to treat. Plug in the Braun Silk-expert Pro. Step 3: Put the nozzle in full contact with the skin to make sure the product works correctly. If the light flashes white, a valid skin tone is detected. If not in proper contact with the skin, the device will not flash. In the case of a red light, there is not full contact or it is an invalid skin tone. Step 4: For larger body areas use gliding mode: hold down the treatment button and glide along your skin. For smaller areas, press and release the treatment button. For sensitive areas or if it’s your first time, you can use the gentle or extra gentle mode. Step 5: It is important to wipe clean the nozzle after every use. Step 6: In the first phase of your treatment, treat once a week for 4 - 12 weeks. Then adjust to your needs (i.e. every 1-2 months).
Will an IPL work with my skin and hair color?
IPL is not suitable for everyone. It is most effective on light to medium skin tones with hair ranging from natural blonde to dark brown or black. The device is not effective on very blonde, red, grey, or white hair where the smaller amount of melanin would not absorb the light energy. Here is a chart to help with skin tones and body hair type:
Do I need to stay out of the sun before IPL?
If your skin tone got darker due to artificial or natural tanning and your skin does not suffer from any irritation, the Braun Silk-expert Pro device can be used as it will automatically adjust the energy level to the safe and efficient level, and will also tell you should your skin have become too dark for treatment.
Can men use IPL?
Men can use the Braun Silk-expert Pro IPL from the shoulders down (chest, back, arms, stomach, legs). It should not be used on the face, neck, or genital area. Use on male beards or facial hair may lead to uneven results.
Is IPL suitable for intimate areas?
IPL is safe for use on the bikini line, but it isn’t suitable for the genital area where the skin may have a darker color and where there is a greater hair density, which would absorb more light energy and may cause discomfort.
Can I use IPL on my face?
Braun Silk-expert Pro is safe for use on the face below the cheekbones. It shouldn’t be used near the eyes and along the forehead. It works effectively on the upper lip, chin, and jawline. We recommend doing a patch test before use.
How long will it take to see IPL results?
We recommend a start-up phase of 4-12 weekly treatments to achieve optimum results. If you no longer see hair growing, you do not need to complete the full 12 weekly treatments. You can switch to maintenance treatments. The typical hair growth cycle varies between individuals and could take up to 18-24 months, depending on body area (underarm, lower leg and bikini area can take the most time). Since only hairs in their growing phase are susceptible to treatment with light, it is important to do multiple treatments to achieve continuously smooth skin.
How should I care for my skin after IPL?
We recommend avoiding exposure to artificial light sources, such as tanning booths or solariums. Avoid any activity or skin products that may irritate your skin for 24 hours after treatment. This includes using hot tubs or saunas, wearing tight- fitting clothing, using bleaching creams, perfumed products or peeling products.
Do I need to stay out of the sun after IPL?
After treatment, we recommend using sunscreen SPF 15 whenever treated areas may be exposed to the sun.
Do I need to use gels or buy replacement lamps for my IPL?
Braun Silk-expert Pro works without the need of additional lotions or gels and there is no need to purchase replacement lamps.
Is IPL safe for my eyes?
The Silk-expert Pro is perfectly safe. There is no need to wear goggles when using the device. The skin contact sensors ensure that the device can only be triggered when in contact with the skin.
Can I recycle my clean and renew container?
The Braun Clean & Renew container (cartridge) is not recyclable; it can be placed out for regular garbage/rubbish pick-up. The cleaning fluid is safe for the environment when disposed of.
Is the Braun shaver foil recyclable?
Braun foils are 100% made of galvanized nickel and can be recycled.
How should I throw away my product?
You can take your Braun product to an electronics recycling facility, or you can contact a Braun service partner to have them recycle or dispose of it for you. Visit www.service.braun.com to find details of your closest Braun Authorized Service Center.
Does Braun offer a warranty?
We honor a 2-year warranty for most Braun products. The warranty begins on the date of purchase. We cover any defects resulting from faulty materials or workmanship free of charge by either repairing or replacing the appliance at our discretion. To obtain service within the warranty period, hand in or send the complete appliance with your sales receipt to an authorized Braun Customer Service Center (address information available online at https://braun-us.infotip-rts.com/Home.xhtml?Action=ChgSp&Lg=us)
Where can I buy Braun replacement parts?
The website http://service.braun.com is the main resource to find Braun parts. Many retail stores that sell Braun products will also sell some replacement parts such the foil/cutter cassettes. You can also order Braun replacement parts directly from the distributor: Encompass Supply Chain Solutions. You can order by phone by calling 866.779.5301 or online using their website https://braun.encompass.com/
What happens when I send my product in to the Service Center?
Once the Service Center receives your appliance, they'll confirm whether it's in warranty or out of warranty. If it's in warranty, a technician will test the unit to see if it's faulty. This is done using special testing devices created by our Braun Research & Development team. If the appliance is defective, it will be repaired and then returned to you. If no defect is found, your product will be returned with a note stating it works within manufacturer's specifications. It's important to note that this is not a cleaning or refurbishing service, it's strictly a warranty process. Any non-defective product will be returned in the same condition it was received. If the product is determined to be out of warranty, the Service Center will contact you directly to see if you want to proceed with the repair/service.
How can I check the status of my repair after using the Braun Online Repair Service?
The service status is documented on the summary page of the Online Repair Service toolkit. • Go to https://www.service.braun.com • Click on the “Is your product already booked in? Check its status now!” link in the lower-right corner of the home page. • Type in your order number and email address and click “Search”.
Where can I get my Braun appliance serviced?
Visit www.service.braun.com to find details of your closest Braun Authorized Service Center.
What are the Terms & Conditions?
TERMS & CONDITIONS We stand behind our products and quality controls. If for any reason you are not satisfied with a Braun® product you purchased from us or one of our authorized sellers in the United States, you may request a refund or replacement Product. Please note that because we are unable to control the quality of our Products sold by unauthorized sellers, unless otherwise prohibited by law, the Braun Money Back Guarantee is not available for Products purchased from unauthorized sellers, including unauthorized internet sites. REQUIREMENTS:
- Braun offers 100 Day Money Back Guarantee on our products.
- The Guarantee is limited to the original, end-user purchaser
- Require a valid proof of purchase
- Braun reserves the right to verify information and to deny Guarantee requests at its discretion in cases of suspected fraud or if the purchaser has abused the Braun Money Back Guarantee
- You will then need to mail, your Product (including all parts except shaver cleaning fluid) in its original package if it is still available or securely packaged to avoid damage in shipping.
- You must submit your Guarantee request within 100 days of the date of original purchase .
- Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution.
- Offer limited to legal residents of:
- United States who are at least eighteen (18) years of age.
Is my data secure?
Trust is a cornerstone of our corporate mission and the success of our business depends on it. P&G is committed to maintaining your trust by protecting personal information we collect about you, our customers. For full details of our privacy statement visit Braun Money Back Guarantee request form
How do I start the Money Back Guarantee process?
To submit a Guarantee request, please complete the electronic Braun Money Back Guarantee request form: Braun Money Back Guarantee request form . The electronic Guarantee request must be completed and include proof of purchase to receive a refund in the form of a prepaid card. Reproduction, alteration, sale, trade, or purchase of this submission or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions
What are the Terms & Conditions of the Pre-Paid Debit Card
Refund issued via a prepaid card. Prepaid card accepted where MasterCard® cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. This Card is issued by North Lane Technologies, Inc., pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. This card may be used everywhere Mastercard debit cards are accepted. o Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.
How long will a refund take?
You will receive an email once your submission has been received and processed. Please allow 1-2 weeks for delivery of refund in the form of a pre-paid debit card.
Where can I find a user manual?
We have provided you two easy ways to find the correct user manual for your Braun product. Please visit https://www.service.braun.com/us/en/guide.html where you can either Search by Category or Search by Model-/Type Number.
How do I download the Braun Skin iExpert IPL app?
You will find a welcome card in your IPL device box/pack where you can scan the QR code and follow the instructions to download the app. There is a sticker on the packaging for downloading info.
You can also download the app directly from Apple Store and Google Play Store .
What is the minimum requirement of the IOS operating system to download the Braun Skin iExpert IPL app?
To download this app, IOS 14 or higher is required.
What is the minimum requirement of the Android operating system to download the Braun Skin iExpert IPL app?
To download this app, Android 7 and above is required.
Can the Braun Skin iExpert IPL app be downloaded on an iPad/any tablet?
No, at this time app cannot be downloaded for iPad or any other tablets.
Which Braun IPL models will this app work with?
The Braun Skin iExpert IPL app works with PL7387, PL7243, and PL7219. Older IPL models will not work with the app.
How do I pair my IPL with the app?
IMPORTANT NOTE: Before you begin the pairing process, please ensure there is a Wi-Fi connection available, and the phone’s Bluetooth is turned on.
The app will guide you step by step through the pairing process. • Start by logging into the app. • Plug in the IPL device and turn it on. Then click NEXT on the app.
• Now press and hold the two buttons on the IPL for 7-10 seconds. This will put the IPL in pairing mode. Once you see the white light illuminated around those two buttons, press NEXT on the app.
• The app will auto detect the device and show ‘IPL Found!’ message. Click PAIR button.
• The app will pair with the IPL device and finish the necessary setup. One you will ALL DONE on the app, the connection between the phone and the IPL device is complete.
Next you will be prompted to connect to Wi-Fi network. The app will display all the available Wi-Fi connections in proximity. Click on your Wi-Fi name and enter password if one is required.
• The app will pair with the IPL device and finish the necessary setup. Once you see DONE on the app, the connection between the phone and IPL device is complete.
How do I change my email address in the app?
Changing your email address is easy!
• In the app, go to Settings. From there go to Account Information. • Click email and type in your new email address. Click CONTINUE to confirm the change. • A verification code will be sent to the new email address. Type the verification code in the app and click CONTINUE.
How do I change my password in the app?
Changing your password is easy!
• In the app, go to Settings. From there go to Account Information. • Click password. Type in your current password, and then your new password. Click CONTINUE to confirm the change
What are the benefits of using the Braun Skin iExpert IPL and app?
The Braun Skin iExpert IPL connects to the iExpert app via Bluetooth/Wi-Fi technology. Once connected, the app guides you step by step through the hair removal process, including assessing your hair and skin needs, so that you can achieve up to 1 year of smooth skin.
Key Benefits: • Smart-head recognition guides you along the way to ensure best results and provide real-time coverage tracking and feedback. • The IPL recognizes your skin tone and automatically optimizes the power to strike the right balance between effective and safe treatment. • It creates a personalized treatment plan based on your unique needs. • You can schedule reminders, so you don't miss a session.Can I use the Braun Skin iExpert app to change my IPL device settings (i.e., adjust the normal/sensitive mode)?
No, the app does not change any settings for the device. However, you can view the settings information from the app. Device settings must be adjusted on the IPL device itself.
The app shows % during an IPL session, what does it mean? If it did not reach 100%, does it mean my IPL session has been unsuccessful? How do I achieve 100% result?
The app provides you with a percentage for each session. This percent measures how many flashes were used during the session versus how many were possible based on the settings selected and how well the device covered the treatment area. If the percent is less than 100%, it does not mean the session was unsuccessful. It simply means there is opportunity to improve the coverage during your next session.
To achieve a higher percentage in your next session, we recommend moving the IPL device slower across the treatment area than in the previous session.
CAUTION: Do not immediately repeat a session on the same treatment area outside of the recommended schedule. It is important to follow usage instructions per the user manual.
If I miss a session, will the app reschedule the session and the total plan accordingly?
Yes, if you miss a session, the app will ask whether you completed the session with the device only (i.e., without using the app). If you answer NO, then the app will automatically reprogram the whole plan adding sessions and indicating the new plan dates.
The app lists fast, balanced, and faster results settings. Are these related to the 3 usage modes on the IPL device (i.e., standard, sensitive and extra sensitive)?
Yes, that is correct. If you want to change modes, you'll do that from the IPL device.
Does the app allow the IPL schedule to integrate with the phone calendar?
No, it does not.
Why didn't I get a reminder of my next session from the app?
You should get a reminder of the scheduled sessions from the app. If the reminder did not appear on mobile device, please check mobile/smart phone settings to allow reminders to pop up.
Can I use glide mode in both directions during a session? Would that change session progress from the app?
Yes, you may want to use IPL-glide mode in both directions to speed up the process if the device is not going over the same area. Use of the glide mode will not impact the IPL coverage and results.
I am not sure if my session progress report is correct. I have had # of sessions on certain areas, but the progress report is still showing very little progress in session so far.
We recommend you make sure the Wi-Fi/Bluetooth is turned on before starting a session. The app will show a warning message if there is a connectivity issue. If Bluetooth/Wi-Fi is off, that could have an impact on the correct progress indication.
How many sessions can I schedule per day?
You can schedule as many sessions as you want per day, if each session is for a different area of the body. We do not recommend treating the same area multiple times per day.
How many sessions do I need to plan to achieve a smooth skin result?
The IPL app will help you set up a plan for each body part you want to treat. With each session you complete, the app will update your progress and adjust the plan as needed to help you achieve smooth skin.
I finished my session before the scheduled time on the app, does it mean I didn’t do it properly?
You may finish a session before the schedule time on the app. It does not mean the session was unsuccessful. With each session you complete, the app will update your progress and adjust the plan as needed to help you achieve smooth skin.
What personal data does the IPL app collects?
Your privacy is important to us. Click here to review our privacy policy.
We collect the following information: • email address • gender • name • account username • behavioral data • pseudonymized data • imprecise geographical data (i.e., country)My IPL device treatment button/color ring shows yellow light (vs blue or white), what does it mean?
We're very sorry you've encountered this. The device will still work but unfortunately this means it can no longer connect to the app. We offer a 1-year warranty on this device - please click here to learn more.
What is IPL?
IPL, (Intense Pulsed Light) is a broadband pulsed light source that emits gentle pulses of light for the treatment of unwanted hair. The energy of the light and the color of your hairs and skin are all determining factors in defining how effective the IPL treatment will be. The best results are achieved on people with dark hair and fair skin, but the frequency of usage can vary between body areas and depends on your personal skin and hair conditions.
How often should you use IPL at home and how long do the results last?
IPL only works on hair in its growing phase and regular sessions are required to achieve the desired results. The Braun IPL system provides you with a personalized plan that can forecast the best treatment schedule for you and to update the plan based off your progress. This way, you know you can achieve visible smooth skin as quickly as possible for your unique skin tone.
Why do you need to remove your hair before an IPL treatment?
The skin surface needs to be hair free to make sure you avoid any discomfort during the IPL treatment because the light is targeting the hair on skin surface too which could cause some discomfort.
Is IPL safe for my skin?
IPL won’t damage your skin when used appropriately, even on sensitive areas! Braun IPLs use SensoAdapt technology that automatically and continuously adjusts the flash power to your skin tone. It won’t flash if the skin tone is not suitable for IPL.
Can Braun IPL be used for intimate areas?
For Women: Yes, the Braun IPL is clinically proven safe to use in intimate areas. Additionally, Braun IPL is equipped with skin tone sensors which continuously reads your skin tone (80x per second) and automatically adjusts the light energy with every flash to the optimal level.
For Men: No, the Braun IPL should not be used in intimate areas.
Can Braun IPL device be used on the face?
For Women: The Braun IPL can be used on the face, below the cheekbones. It should never be used near the eyes and eyebrows. It can be used on the upper lip, chin, and jawline.
For Men: The Braun IPL should not be used on the face or neck. Using it on beards or facial hair may lead to uneven results.
Can the Braun IPL be shared with another person?
Yes. There is nothing that would prevent Braun's IPL to be used by another person. However, if you plan to use the app, just know that as the treatment plans are uniquely tailored to an individual, the collected usage data may be incorrectly influenced if the device is shared across multiple users. At this time, there is no option to set up multiple users within the app.
Is IPL safe for my eyesight?
Yes, Braun IPL devices have been built with your safety in mind. The skin contact sensors ensure that the device can only be triggered when in contact with the skin and the light you see that is visible during treatment is perfectly safe. There is no need to wear eye protection when using Braun IPL, but some people prefer to wear sunglasses during their treatments.
Can the Braun IPL be used by men, pregnant women, or teenagers?
Men can use Braun IPL on chest, back, arms, stomach, and legs. It should not be used on the face, neck, or genital area. Use on beards or facial hair may lead to uneven results. It should not be used by pregnant women or teenagers as it has not been tested among these groups.
Do I need to stay out of the sun before and after IPL?
If your skin tone gets darker due to artificial or natural tanning and there is no skin irritation, then you can use Braun IPL! It will automatically adjust the energy level to suit your skin tone. It will also tell you if your skin has become too dark for IPL.
For 24 hours after IPL treatment, we recommend avoiding exposure to artificial light sources (tanning booth, solarium) and activities or skin products that may irritate your skin. Use sunscreen SPF15 when treated areas may be exposed to sun.
How should I care for my skin after IPL?
We recommend avoiding exposure to artificial light sources, such as tanning booths or solariums immediately after treatment. Avoid any activity or skin products that may irritate your skin for 24 hours after treatment. This includes using hot tubs or saunas, wearing tight-fitting clothing, using bleaching creams, perfumed products or peeling products. The above may cause irritation, such as itching and redness, in the treated areas.
When will I start seeing results?
You'll start to see results in as soon as 3 weeks; however, we recommend weekly treatments for 12 weeks to achieve optimal results. Once you've completed the 12 weeks, we recommend monthly maintenance treatments.
Where can I find a user manual?
We have provided you two easy ways to find the correct user manual for your Braun product. Please visit https://www.service.braun.com/us/en/guide.html where you can either Search by Category or Search by Model-/Type Number.