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Braun recommends changing your shaver’s foil & cutter block every 18 months to maintain your shaver’s maximum performance. For a perfect shave every day.
This area allows consumers like you to express their own opinions and comments. Braun does not represent or warrant the accuracy of any statements or product claims made here, nor endorses any opinions expressed by the reviewer.
This is a follow up to my previous review. Braun responded to my complaint with a number to call in. I called them and they handled the matter with complete professionalism. They repeatedly apologized and said that they would send me a replacement razor head. When I received it, it was of the quality that I expected and have always experienced before the last faulty ones. They explained that it's possible that a faulty one or two can slip through but if it ever happens again to call them and they will handle the matter. The Series 7 is a great product and I would still recommend it!
Yes, I recommend this product !
We're grinning reading this, Dennis. We're so happy you were able to get this resolved. At Braun, we pride ourselves on providing a quality and reliable shaving experience, so we're glad you're back to getting a close and comfortable cut. Thanks for continuing to choose us!
I was planning to purchase a Series 7 today however after looking at the replacement head issues associated with the reviews on this web site it might be in my best interest to stay with Norelco. What a shame looks like a nice razor. There are too many of the same comments of it not to be a real issue.
No, I do not recommend this product.
We pride ourselves in providing top of the line products to make shaving easier and better with us. Please be assured that we take feedback very seriously and we always pass every comment onto our team. So we can see which combipack fits your exact shaver, could you please give us a call at (800) 272-8611?
I have tried two replacement heads in the past three months that are terrible. The razor now barely shaves and feels like it's pulling my hair out. It takes 4 times longer to shave my face. I'm not getting a clean, close shave like I was with the original razor purchased a few years ago and previous replacement heads. I used a new replacement in October that was bad, figured maybe it was a one time thing and bought another new one that is also terrible. What a waste of money. The quality of the replacement blades has gone bad - my experience is the same as the other reviewers. I clean my shaver daily and with solution once a week.
We'd expect an even better shave after replacing the foil & cutter, Dennis, so we're very sorry to hear about this. We know how important getting a clean and close cut is, and we'd like to get you back to the Braun shave you've had in the past. So we can gather a few more details to get you on you way to looking your best, could you please give us a call at (800) 272-8611?
I have to write that I do not understand all the negative reviews regarding the Series 7 Replacement Head. The new Replacement Head worked GREAT for me; brought my shaver back to smooth, like-new performance. It made a huge difference, and the quality of the Head is identical to the one when the shaver was new. I agree that the price is expensive (thus my low "value" score), but it did completely bring back the original smooth and close-shave like new. So for me, I recommend the replacement head.
I wish I'd read the many other reviews before discarding my original foil. It fell into the (clean) toilet and rather than let it dry I discarded it since it was at almost 18 months and I had a replacement on hand. I've now used the replacement twice and the difference is stark. The shave is nowhere near as close, it took significantly longer to shave, and the neck in particular was very difficult to complete. I'm a loyal 20+ year Braun user but like others I'm now reconsidering since there seems to be no recognition on Braun's part that there's an issue. I shouldn't need to clean and apply light oil to a brand new replacement foil. These shavers aren't cheap by a long shot and I can't be buying a new one every 18 months.
We appreciate your long time loyalty to Braun, and always expect you to get a close, clean shave with our replacement heads. We recommend applying a drop of light machine oil on your foil once a week to prolong it’s life and ensure you’re getting the best results. Your satisfaction is important to us so we’d like the chance to learn more about your experience to help find the best solution. Could you please give us a call at (800) 272-8611 when you have a few minutes to talk?
I have purchased a Series 7 shaver after years of having a Series 5. The original head that it came with was fine, but after replacing the head, it skips and doesn't give a good shave any more. I tried cleaning the head both by hand and by the cleaning system that came with the shaver, and still having the same problem. I wonder why nothing has been done to fix the heads, since seventy-five people have reviewed the part and it has only received one and a half stars? It is too bad because I used to tell everybody to buy a Brain shaver to find out that the quality has gone downhill. It has been so bad, that I am shopping for a Panasonic instead, and that is what I would suggest other people do too.
We're sorry to hear you aren't getting an even better shave with our replacement head, and we'll be sure to let our team know about your comments. In the meantime, to get the best results, try cleaning it again along with applying light machine oil to it as well. Also, make sure your shaver is fully charged and that you're shaving against your hair growth while holding the shaver at a 90 degree angle. If these tips still aren't give you a close shave, please give us a call at (800) 272-8611. We'd be more than happy to help you further.
Just to let you guys in on a little secret, I've had my series 7 for a long time and I'm on my 2nd head.If you removed the head to clean that's where the problem comes in. Do not remove the head,get you a small cup and add hot water to it and drop in a denture cleaning tablet to it and turn it on and stick head in water and watch the wisker hair come out. Do it several times and rinse. Do it only with good charge with out the electric cord attached. Removing and putting head back on several times will damage the foil. This is a great product.
Hi - I have had a series 7 Braun shaver since the early 2000's and initially it was a good product. The shaver head did last the circa 18 months that Braun continue to state that it does. However in the last year, the shaver heads only last at most 2 months and cost a fortune to replace. The ones I use get a hole in either end after about 2 months and need to be binned. It is unclear if Braun are using cheaper raw materials, or someone has "re-engineered" the process to save cost - and at the same time alienate the users of their product. It seems that Braun need to rapidly go back to the manufacturing process they used 10 years ago, and get the longer life back into their shaver heads before more people continue to leave and not recommend their product. I will be looking for a new shaver as Braun seem more focused on profit than their customers. I hope someone senior at HQ reads these reviews, replies, and actually does something about it quickly Over to you Braun
Your loyalty and satisfaction is at the heart of Braun and we're deeply sorry to hear that you haven't been getting the same, high quality shave as before. We do want to share with you that your shaver foil & cutter should typically last up to 18 months, however, this does depend on your shaving method, beard type and how well and often you clean it. To ensure the longevity of it, we suggest oiling it with light machine oil from time to time. To prevent our foils from breaking or getting a hole in it, be sure to always use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. Always hold your shaver at a 90 degree angle along with cleaning it after every shave. Because we care about your experience and what you've shared so far, we'd like to learn a bit more to get you back to the brand you've counted on for so long. When you find a few moments, could you please give us a call at (800) 272-8611?
I LOVE mt series 7. After reading most of the comments I am not comfortable in purchasing a replacement head for my Series 7. Ove the years, I have recommended this razor to many of my friends, all have been happy with the purchase. What is the deal with the replacement parts? I am going look for a new razor from a different company. How difficult is it to make the same quality head and sell it as a part? WOW what a loss...
We can assure you that our foil and cutter's are made to give you the same, perfect look and feel as the original foil that came with your shaver. Proper maintenance and cleaning it regularly will ensure the longevity of it. We recommend oiling your shaver with light machine oil from time to time to make your device last even longer. For any further comments, questions or concerns, we can always be reached at (800) 272-8611.
This razor is still giving a perfect shave after over 36 months on original foil. It is used daily or sometimes twice in conjunction with shave oil on my face.
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