Ratings and Reviews

This area allows consumers like you to express their own opinions and comments. Braun does not represent or warrant the accuracy of any statements or product claims made here, nor endorses any opinions expressed by the reviewer.

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1.73/5 (83)
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    1.63/5
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    1.85/5
13% recommended

Reviews

Your Location:
Rockville
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15 April, 2019

Inferior quality replacement head

I bought Braun 7893s last year. It worked perfectly until the head reached its end of life and needed to be replaced. I ordered a new replacement head from Amazon and after the first use, I noticed the difference between the original head came with the shaver and the one I bought as the replacement. The original head was shaving perfectly without having to repeat specific spots under the chin and the edges. With the new head, I have to use the manual shavers to complete the shaving process. The new head does not shave as detailed and smooth as the original one. I wonder why Braun produces low-quality replacement heads. Is it to encourage new customers to buy new models rather stick to their current model. If that is the case, customers might be considering switching to other brands.

No, I do not recommend this product.

Braun

Braun The Braun Team 15 April, 2019

We'd like to help you get back to that great shave, Coty. We do want to share that how long a foil lasts and performs does depend on your shaving method, beard type and how well and often you clean your shaver. For the best results, we suggest always using light pressure when shaving. Pressing too hard can actually shorten the lifetime and cause damage to the foil. Be sure to hold your shaver at a 90 degree angle along with applying a drop of light machine oil to it. This will help the blades glide much smoother across your skin. So we can help you further, could you please give us a call at (800) 272-8611?

Your Location:
San Diego, CA
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12 April, 2019

Poor quality replacement heads

I was initially very happy with this razor and the ease of cleaning with the cleaning/charging station. After approx 6 months the initial head developed a hole in it. I installed the spare head and and closeness of the shave is nothing like the original. I continued to use it but it just doesn't cut at all. I went on your web site to order a new head but after reading all the reviews regarding the poor quality, i dont think that would be a smart move. It looks like i will need to go back to the Norelco.

No, I do not recommend this product.

Braun

Braun The Braun Team 15 April, 2019

You should always be able to count on us for a great shave, Freddy. We do want to share with you that our foils should typically last about 18 months. This does depend on your shaving method, beard type and how well and often you clean your shaver. To prevent damaging your foil, we recommend always using light pressure when shaving. Pressing even a little too hard can shorten the lifetime of it and cause damage to it. Hold your shaver at a 90 degree angle and apply a drop of light machine oil to the blades from time to time. Because your satisfaction means everything to us, we'd like to see how we can help you further. When you find a chance, could you please give us a call at (800) 272-8611?

Your Location:
Toronto, Canada
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19 March, 2019

Bad replacement head

Not happy with the replacement head - works noticeabley worse than my original one, which doesn't make sense since that one had been used quite a while. Did I just get a bad batch or something?

No, I do not recommend this product.

Originally posted on ca.braun.com

Your Location:
Lansing, MI
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23 February, 2019

Great shaver, poor refill quality

I bought my husband the Series 7 shaver years ago and he loved it until we had to replace the razor. The replacements are horrible! They will either pop out (and yes, we bought the correct refill) or they don’t shave as close as the original razor cartridge that came with it. I often hear him swearing at it. He now shaves less because he does want to deal with it, but won’t break down and purchase a different one. I’m not a fan of beards. I’ll be looking for a different brand for His Christmas gift this year.

No, I do not recommend this product.

Braun

Braun The Braun Team 27 February, 2019

We always want your husband looking his best, so we're glad you stopped by to let us know how his shave is going. He should be getting an even better shave with a new foil, which is why we'd like to learn a bit more. In the meantime, we suggest oiling it with a drop of light machine oil to really soften the blades so shaving is much easier. This will also help prolong the life of the replacement head as well. So you don't have to worry about purchasing a new shaver, could you please give us a call at (800) 272-8611?

Your Location:
Northern NJ
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05 February, 2019

Braun Response

This is a follow up to my previous review. Braun responded to my complaint with a number to call in. I called them and they handled the matter with complete professionalism. They repeatedly apologized and said that they would send me a replacement razor head. When I received it, it was of the quality that I expected and have always experienced before the last faulty ones. They explained that it's possible that a faulty one or two can slip through but if it ever happens again to call them and they will handle the matter. The Series 7 is a great product and I would still recommend it!

Yes, I recommend this product !

Braun

Braun The Braun Team 07 February, 2019

We're grinning reading this, Dennis. We're so happy you were able to get this resolved. At Braun, we pride ourselves on providing a quality and reliable shaving experience, so we're glad you're back to getting a close and comfortable cut. Thanks for continuing to choose us!

Your Location:
Aiken, SC
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04 February, 2019

Wow Scared to Buy Braun Based On Reviews.

I was planning to purchase a Series 7 today however after looking at the replacement head issues associated with the reviews on this web site it might be in my best interest to stay with Norelco. What a shame looks like a nice razor. There are too many of the same comments of it not to be a real issue.

No, I do not recommend this product.

Braun

Braun The Braun Team 05 February, 2019

We pride ourselves in providing top of the line products to make shaving easier and better with us. Please be assured that we take feedback very seriously and we always pass every comment onto our team. So we can see which combipack fits your exact shaver, could you please give us a call at (800) 272-8611?

Your Location:
Northern NJ
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23 January, 2019

Poor quality replacement heads

I have tried two replacement heads in the past three months that are terrible. The razor now barely shaves and feels like it's pulling my hair out. It takes 4 times longer to shave my face. I'm not getting a clean, close shave like I was with the original razor purchased a few years ago and previous replacement heads. I used a new replacement in October that was bad, figured maybe it was a one time thing and bought another new one that is also terrible. What a waste of money. The quality of the replacement blades has gone bad - my experience is the same as the other reviewers. I clean my shaver daily and with solution once a week.

No, I do not recommend this product.

Braun

Braun The Braun Team 23 January, 2019

We'd expect an even better shave after replacing the foil & cutter, Dennis, so we're very sorry to hear about this. We know how important getting a clean and close cut is, and we'd like to get you back to the Braun shave you've had in the past. So we can gather a few more details to get you on you way to looking your best, could you please give us a call at (800) 272-8611?

Your Location:
Orange County, California
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19 January, 2019

Worked Great for me!

I have to write that I do not understand all the negative reviews regarding the Series 7 Replacement Head. The new Replacement Head worked GREAT for me; brought my shaver back to smooth, like-new performance. It made a huge difference, and the quality of the Head is identical to the one when the shaver was new. I agree that the price is expensive (thus my low "value" score), but it did completely bring back the original smooth and close-shave like new. So for me, I recommend the replacement head.

Yes, I recommend this product !

Your Location:
Chicago
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02 January, 2019

Poor quality on day one

I wish I'd read the many other reviews before discarding my original foil. It fell into the (clean) toilet and rather than let it dry I discarded it since it was at almost 18 months and I had a replacement on hand. I've now used the replacement twice and the difference is stark. The shave is nowhere near as close, it took significantly longer to shave, and the neck in particular was very difficult to complete. I'm a loyal 20+ year Braun user but like others I'm now reconsidering since there seems to be no recognition on Braun's part that there's an issue. I shouldn't need to clean and apply light oil to a brand new replacement foil. These shavers aren't cheap by a long shot and I can't be buying a new one every 18 months.

No, I do not recommend this product.

Braun

Braun The Braun Team 09 January, 2019

We appreciate your long time loyalty to Braun, and always expect you to get a close, clean shave with our replacement heads. We recommend applying a drop of light machine oil on your foil once a week to prolong it’s life and ensure you’re getting the best results. Your satisfaction is important to us so we’d like the chance to learn more about your experience to help find the best solution. Could you please give us a call at (800) 272-8611 when you have a few minutes to talk?

Your Location:
Nashua, NH
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22 December, 2018

Poor quality replacement...

I have purchased a Series 7 shaver after years of having a Series 5. The original head that it came with was fine, but after replacing the head, it skips and doesn't give a good shave any more. I tried cleaning the head both by hand and by the cleaning system that came with the shaver, and still having the same problem. I wonder why nothing has been done to fix the heads, since seventy-five people have reviewed the part and it has only received one and a half stars? It is too bad because I used to tell everybody to buy a Brain shaver to find out that the quality has gone downhill. It has been so bad, that I am shopping for a Panasonic instead, and that is what I would suggest other people do too.

No, I do not recommend this product.

Braun

Braun Response from Braun 26 December, 2018

We're sorry to hear you aren't getting an even better shave with our replacement head, and we'll be sure to let our team know about your comments. In the meantime, to get the best results, try cleaning it again along with applying light machine oil to it as well. Also, make sure your shaver is fully charged and that you're shaving against your hair growth while holding the shaver at a 90 degree angle. If these tips still aren't give you a close shave, please give us a call at (800) 272-8611. We'd be more than happy to help you further.