Ratings and Reviews

This area allows consumers like you to express their own opinions and comments. Braun does not represent or warrant the accuracy of any statements or product claims made here, nor endorses any opinions expressed by the reviewer.

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1/5 (2)
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    1.5/5
0% recommended

Reviews

Your Location:
Renton, WA
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04 February, 2019

These replacement foils/cutting blocks suck!

Something is terribly wrong with these replacement foil/cutter blocks! The original foil/cutter block that came with my new shaver lasted over 18 months. I’ve now replaced the foil/cutter blocks 5 times. They only last about 3 months before the cutter block becomes dull and won’t shave. The foils are unworn with no damaged. This last one that I replaced yesterday is so dull, right out the package, that it’s pulling hairs from my beard and won’t shave. Here are the installation dates of the last 4 foil/cutter blocks: 02-02-19, 10-28-18, 07-31-18, and 04-18-18.

No, I do not recommend this product.

Braun

Braun The Braun Team 05 February, 2019

You should get about 12-18 months of shaving with a new foil, so we're incredibly sorry to hear you've had to replace them this many times. We'd like to learn a bit more about your purchase to look into this further, but we want to offer you some tips to ensure the longevity of our replacement heads. Be sure to use light pressure when shaving. Pressing too hard can shorten the lifetime and cause damage to the foil. If you have a thicker beard, you may be shaving longer each day which can reduce the lifetime of the foil. Always hold your shaver at a 90 degree angle and clean it after every use. Oiling it with light machine oil from time to time will also make it last longer. So we can help you further, could you please give us a call at (800) 272-8611?

Your Location:
California
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01 December, 2018

Another Lost Customer

I wanted to ask for a new electric shaver this holiday season, and was looking forward to improved quality in a newer Series 7. My legacy Series 5 used to work wonders and blades would last well over 12 months. However, after recently replacing multiple sets of these blades with an average of about 5 weeks of use on each set, I cannot even ask for a new Braun shaver as a gift (a free item) in good conscience knowing that I would be supporting such poor business practices. This company had many chances to rectify the quality control issues they are currently experiencing. The issues are a result of low quality materials in the new parts which degrade very quickly after initial use.

No, I do not recommend this product.

Braun

Braun Response from Braun 03 December, 2018

We'd expect all of our products to give you the shave you deserve for up to 18 months. The longevity of our foil & Cutter's depends on your shaving method, beard type and how well and often you clean your shaver. For the best results, be sure to clean it regularly along with oil it with light machine oil from time to time. So we can get a better understanding of your experience, could you please give us a call at (800) 272-8611?